Terms & Conditions

Welcome to Trionza Diamonds, your premier online destination for luxurious diamonds, diamond rings, and exquisite jewelry. At Trionza Diamonds, we offer a vast collection of loose diamonds, ready-made designs, and a unique opportunity for you to create your own custom jewelry. Whether you're looking for the perfect engagement ring, a special gift, or a timeless piece of jewelry, we are here to assist you every step of the way. From educating you about diamonds and helping you select the ideal piece to ensuring safe and prompt delivery to your doorstep, we are dedicated to providing you with an exceptional shopping experience.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT LEGAL INFORMATION REGARDING YOUR RIGHTS, OBLIGATIONS, AND REMEDIES.

Terms and Validity

The Terms: This agreement (the "Agreement") between Trionza Diamonds (referred to as "Trionza Diamonds," "us," or "we") and you sets forth the terms and conditions that govern your use of any of the Trionza Diamonds websites (the "Sites") and/or the services (the "Services") provided by Trionza Diamonds. By using the Sites or Services, you acknowledge and agree to be bound by the terms outlined in this Agreement.

Registration to the Site and Services

Details upon registration: When registering for an account on our site, you will be asked to provide specific details, including selecting a username, creating a secure password, providing a valid email address, a personal phone number, and your shipping and billing address.

Password security: Your password is private and must be kept confidential. At Trionza Diamonds, we will never request your password by email or any other means outside of the secure login process. For your security, it is important that you keep your password protected.

User responsibility: It is your sole responsibility to maintain the confidentiality of your account credentials, including your username and password. Any use of your account or unauthorized access made using your account will be your responsibility.

Purchasing Items on the Site

Binding contract upon acceptance: Any product displayed on our site is not considered a contractual offer but an invitation for you to make an offer to purchase. When you place an order for a product, your order is considered an offer, and the purchase will only become final and binding upon receiving an acceptance notice from us (via email, internal messaging, or any other means).

Product availability: At Trionza Diamonds, we take pride in providing you with exclusive, high-quality jewels, gems, diamonds, rings, and other fine items. However, product availability may fluctuate, and certain items may not be available even if they are displayed online. We reserve the right to cancel or modify orders if an item becomes unavailable or if there is an error in pricing or availability.

Pricing: All prices listed on the site are in USD (United States Dollars) and are subject to change without prior notice. Prices are valid at the time of publication, but additional charges may apply depending on your location, including shipping fees, taxes, currency conversion rates, and insurance costs. If applicable, these additional charges will be clearly displayed before you finalize your purchase.

Diamond Documentation: All diamonds sold by Trionza Diamonds come with detailed documentation to verify their authenticity and quality. We work with trusted third-party laboratories and professional assessors to ensure that the diamonds you purchase meet the highest industry standards. Certificates of authenticity will accompany each diamond, giving you peace of mind regarding your purchase.

Transaction limitations: Trionza Diamonds does not authorize the purchase of any items for resale purposes. We reserve the right to limit, reject, or cancel orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors. This includes orders placed under the same customer account, with the same credit card, and/or using the same billing and shipping address. In the event we cancel or modify an order, we will attempt to notify you via email, phone, or the contact information provided at the time of the purchase.

Shipping and Delivery

Shipping: Trionza Diamonds takes great care in ensuring the safe delivery of your products. We offer fast, reliable shipping services to ensure your items reach you securely and in a timely manner. Delivery times vary based on your location, but we always strive to provide fast and efficient service.

Insurance: For your protection, all items shipped from Trionza Diamonds are fully insured during transit. In the event of any damage, loss, or theft while in transit, we will work with our shipping partners to resolve the issue promptly.

Returns and Exchanges

Return policy: At Trionza Diamonds, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return or exchange option within a specific period after receiving the item. Please refer to our Returns and Exchanges policy on the website for detailed information on the process, conditions, and time frame for returns.

Customized jewelry: Please note that customized jewelry, including custom-designed pieces or engraved items, may not be eligible for return or exchange, except in the case of defects or errors made during production.

Privacy and Data Protection

Your privacy: Protecting your personal information is a top priority at Trionza Diamonds. We are committed to safeguarding your privacy and ensuring that your personal data is handled securely. Please review our Privacy Policy to learn more about how we collect, use, and protect your data.

Cookies and tracking: Our site uses cookies and similar tracking technologies to enhance your shopping experience. By using our site, you agree to our use of cookies in accordance with our Cookie Policy.

Limitation of Liability

Trionza Diamonds will not be held responsible for any indirect, incidental, or consequential damages arising out of your use of the site, products, or services. While we strive to provide the highest quality products and services, we make no guarantees regarding the accuracy or completeness of information displayed on our site, and we cannot be held liable for any inaccuracies.

Changes to Terms

We reserve the right to modify, update, or change these Terms of Service at any time. Any changes will be effective immediately upon posting on our site. We recommend that you review these terms periodically to stay informed about any updates or modifications. Your continued use of our site and services constitutes your acceptance of any changes to these terms.

Conclusion

Trionza Diamonds is committed to providing you with a seamless and secure online shopping experience. We offer a wide selection of premium diamonds and fine jewelry, backed by exceptional customer service and industry-leading expertise. Whether you're purchasing your first piece or adding to your collection, we are here to ensure that your experience is nothing short of extraordinary. Thank you for choosing Trionza Diamonds, and we look forward to serving you!